Name: 13-Day Rwenzori Mountain and Bwindi Gorilla Safari
Price: 625000 USD

Verdoro Safaris is a passionate East African safari company based in Uganda. We specialize in creating unforgettable travel experiences that prioritize the preservation of wildlife.

# Privacy Policy

1. Verdoro Safaris is legal Tour Operator run by Verdoro Uganda Limited *(80020002960118).*
2. We collect and store the minimum information possible to provide the services you’ve requested (i.e. to process and complete your order).
3. We may collect and process personal data related to Experience. This data includes: head passenger name, passenger mobile phone number, the route of your experience, date and time of your travel. We require this data to fulfill your experience, and part of it may be passed to third-parties like independent tour guides or club admittance.
4. Our company and our reservations system Bokun (owned by TripAdvisor) will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or statutory reporting requirements and to process and complete your order. [https://www.bokun.io/terms](https://www.bokun.io/terms)
5. Orders submitted on our website are directed to paypal for processing. Our payments are processed by secure payment systems provided by paypal. Paypal is a secure international payment company.
   [PayPal Privacy Statement](https://www.paypal.com/webapps/mpp/ua/privacy-full)

#### Icefloe to host our website    

Our website is hosted on the Icefloe platform. [Icefloe](https://icefloe.travel/) provides us with the online platform that allows us to host our website and sell our services to you. Your data may be stored through Icefloe's data storage. They store your data on secure servers behind a firewall. The information collected include order id, date and time stamp etc. This information is not linked to personally identifiable information and is not accessable by the staff of Icefloe.

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# Terms and conditions

All meals (according to the program as being well illustrated in the itinerary), all park entries, all accommodation, all transfers, permits (gorilla and chimpanzee), drinking water, English speaking guide, all activities according to itinerary, Game drives, airport pickup & drop in a our 4X4 Trucks or Vans

### Payment agreement:

In cases of instalment payments, a 70% down payment of the basic trip price must be paid to enable Verdoro Safaris to confirm the booking. Please be advised that full payment for the trip must be made before the start of the trip and there are no subjections to price changes whatsoever as per the agreement by both parties.

**We highly advise our esteemed travelers to pay the whole amount at once where possible to avoid double bank charges, especially when the trip is 45 days away from the start for better preparations.**

|                 |                        |
| --------------- | ---------------------- |
| Account number: | 02660011287025 (USD)   |
| Beneficiary:    | VERDORO UGANDA LIMITED |
| Bank:           | DFCU BANK              |
| Swift Code:     | DFCUUGKA               |
| Tax id:         | 1018682053             |

 

#### Verdoro Safaris Uganda Terms and Conditions

The terms and conditions agreement stipulated by Verdoro Safaris Uganda serve as legal contract between our clients purchasing our tour and travel services and Verdoro Safaris. Please read carefully our set of terms and conditions. We believe that confirming a safari/tour with Verdoro Safaris Uganda, you have already read, understood and accepted our set of terms and conditions stipulated below.

### Bookings Terms

Verdoro Safaris Uganda offers transport, accommodation/hotel booking, meals, excursion and other relevant services in co-operation with independent suppliers. The leader of the group who signifies his or her acceptance of a booking does so on the behalf of other members under his or her authority.

All quotations and offers Verdoro Safaris Uganda provide or reservations made with the company are subject to the stipulated terms and conditions. All information stipulated in visitor/client/traveler package/itineraries is provided to the best knowledge of Verdoro Safaris Uganda.

However, the company isn’t liable for any modified information from the 3rd parties or any other typing errors. To book internal flights, gorilla permits, chimpanzee permits, Verdoro Safaris Uganda shall require your full details; name as it is on your passport (which should also be valid), nationality and passport number.

All safari packages are subject to availability and only guaranteed when confirmed. Note, most Uganda and East African safari lodges, and hotel facilities have high demand, and it is important to book early before your actual date of travel. Prior confirming a trip, a visitor must let Verdoro Safaris Uganda know of his or her preferences and incase of any special requests especially medical needs, persons with disability, diet and other necessary requirements. This should be done early and should be sorted by our team.

Where need to amend/reschedule your safari/booking, feel free to contact Verdoro Safaris Uganda and we shall adjust your dates as per your travel desires. However, this may come at a cost where it need be and shall be added to the total invoice. Verdoro Safaris Uganda reserves the right to alter and re-adjust the safari schedule, accommodation, transportation and services in the package in case of unforeseen circumstances prior arrival. Any changes made shall be communicated to the client immediately. Verdoro Safaris Uganda shall enter into agreement on client’s behalf with other service providers like lodges/accommodation facilities, gorilla/chimpanzee permit booking, park entrance and other relevant terms and conditions where applicable to you provided you deposit and reserve your safari/service as this is beyond our control.

### Rates

The rates quoted for different safaris/tours shall be done as per the itinerary/package and includes services such as hotels or tents or lodges or guesthouses, all meals as stipulated, sightseeing as indicated in the package, ranger fees, guide fees, bottled drinking water, ground travel among other inclusive essential services. The rates quoted by Verdoro Safaris Uganda shall exclude expenses such as visa fees, passport, hotel fees after the trip, optional activity fees, tipping, laundry services, insurance expenses, international and domestic flight fees.

The rates indicated on Verdoro Safaris Uganda website/quoted to our visitors are subject to change without notification and are not guaranteed till confirmed.

## Execution of the Safari

Game/wildlife viewing is impressive, but no guarantee can be given to see all wildlife in the wild. A visitor should be conscious and ensure he or she observes the set rules and regulations from the park ranger guide/tour guide. A valid gorilla permit/chimpanzee permit allows you trek mountain gorilla/chimpanzees, but this does not guarantee you 100% to see them in the wild.

The means of transportation used shall depend on the number of people traveling and the route to be used. Verdoro safaris Uganda shall ensure its rental cars are in better mechanical conditions but shall not be liable for breakdown, damage, delay, puncture due to poor road conditions.

Only experienced English and in case of need for French, Spanish, Germany and Chinese), speaking guides/drivers shall be allowed to take clients on a tour. There is also the possibility to hire other guides speaking other languages but at an additional charge.

Verdoro Safaris Uganda reserves the right to employ sub-contractors to conduct fully/partially the services agreed to be provided. Visitors shall spend a night in accommodation facility as per his or her safari and shall depend on; a Twin/double bedded room, tent/Banda with private bathroom. If single rooms are available, they shall be provided at a supplementary fee, but this isn’t a guarantee.

Verdoro Safaris Uganda shall substitute equivalent/superior hotels where there is need. In case a hotel of equivalent standard isn’t there, the company shall substitute it with the next best option or suggest a superior at additional cost. Verdoro Safaris Uganda reserves the right to change any route/arrangement, to cancel the operation of any scheduled safari/vary the tour service where need be in case of unavoidable circumstances like road closure, problems in national parks, bad weather/hotel or security matters.

The company reserves the right to retain/refuse anyone from taking part in a safari if he or she portrays or behaves in a manner likely to cause danger/inconveniences, hazard, damage to the property and others. No guarantee for refunds shall be made for cases related to such behaviors and in case of any expenses incurred; Verdoro Safaris Uganda shall not be liable as a result of termination.

## Reservation and Payment

All safaris shall be reserved/booked only after a client has made a 30% deposit of the basic program price and shall only be guaranteed to begin after receiving total payment. For the case of chimpanzee and gorilla permits, a full advance payment of the fee for the permits should be made as per the authorities in charge on top of the 30% deposited stipulated above to help cover booking of other essential tour requirements.

Clients shall be required to pay the balance within a period of 1 month before the actual date of his or her tour unless he or she agrees differently.

**NOTE:**  
Any reservation made within 45 days (about 1 and a half months) prior arrival should be fully paid for at the time of confirmation. In case payment hasn’t been received as stipulated above, Verdoro Safaris Uganda shall not begin a tour. till full payment is made/received.

Verdoro safaris Uganda accepts payments by bank transfer, Visa credit card/cash. Note, any payments. made by visa credit card attract 3.9% service charge and transactions should be done at least 45 days before the actual date of your safari. Traveler cheques aren’t allowed as per now!

Any international transaction charges, for instance 3.9% service charge from credit card payment shall be paid fully by the visitor/client.

### Cancellation and Refunds

Our cancellation charges shall apply to individual and group safaris after deducting gorilla and chimpanzee permit plus flights and other logistical items required on your tour and they were booked by Verdoro safaris Uganda Limited that are payable directly to government or other service providers which aren’t refundable as per booking terms and conditions.

We regret not to make refund of any expenses, cost/losses made in the process of cancellation/rescheduling. All cancellation requests must be made in writing, and this should be done.  effective on the date of actual receipt by Verdoro Safaris Uganda.

(A). 90 days and above 70% with charge of 30% .

(B). 89-60 days prior commencing the trip 40% refund with charge of 60%

(C). 20% refund with charge 80% 29-15 days prior.

(D). commencing 0% refund with 100% Charge on 10- 0 days

### Complaints

In case of any complaints, a client should report it as soon as possible to Verdoro Safaris Uganda representative or supplier of the service in question. In case the client’s complaint hasn’t been handled to his or her expectations, a written complaint should be made within a period of not beyond 1 month after finishing your safari.

Verdoro Safaris Uganda is committed to provide the best service that exceeds visitor expectations. Any suggestions are welcome to enhance our quality service delivery. Any liability for complaints not notified as per the above procedure shall not be accepted.


Terms and Conditions

# About Us
Verdoro Safaris Uganda is a locally owned Tours and Travel company operating in Uganda, Kenya, Tanzania and Rwanda. Verdoro Safaris Uganda over the years has been offering memorable & genuine Ugandan safaris to many satisfied visitors, both nationals and foreigners.

## Our Vision

Our Vision is to become the leading tour company in East Africa while focusing on supporting projects that enhance the lives of communities living near game reserves and parks. We see ourselves creating collaborations with partners that improve the quality of our services to clients and inspire the conservation of nature. To that end, we partner with individuals, volunteer organizations and organize mission trips to Africa that involve working with poor communities in East Africa. Your trip with us is truly **life-changing**, as we dedicate **5% of every booking** to the Verdoro Charity, empowering local communities and supporting marginalized groups.

## Our Mission

Our mission is to serve our clients by operating memorable safari tours suited for our clients while emphasizing quality, professionalism and a personal touch. Through our dedicated office staff and field guides, we help put together exciting and wonderful vacations for our clients. We help you acquire the necessary permits, book accommodations, arrange transport and guidance throughout your tour.

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Contact Us

Contact Us:

Phone: [+256 774 539144](tel:+256774539144)

Email: [info@verdorosafarisuganda.com](mailto:info@verdorosafarisuganda.com)

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13-Day Rwenzori Mountain and Bwindi Gorilla Safari

We offer sustainable, guided tours in Uganda, Kenya, Tanzania, Rwanda, Burundi, South Africa and Zambia. Sit back, relax and perhaps have a cup of coffee as we take care of everything for your smooth travel ranging from permits to accommodations and airport transfers, our team handles everything.

Skarfur Elvar Otkelsson <seo@icefloe.travel>

13-Day Rwenzori Mountain and Bwindi Gorilla Safari

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